Return Policy

Convenient exchanges & returns for 30 days

For your convenience, Merrypak offers to exchange or refund your purchase within 30 days of invoice, free of charge.

To return an unwanted item which is not defective, the product must be:

  • Returned within 30 days of the invoiced date
  • Undamaged and unused, (note: boxes that were dispatched unfolded may not be returned folded) and in salable condition.
  • In the original packaging, which must be undamaged and in its original condition
  • Accompanied by a copy of the invoice

Once we have received your returned product and it has been checked by our Goods Receiving team, a full refund of the price paid will be made.

Please note:

To return an unwanted item after 30 days of the invoiced date, a 20% handling charge will be levied.

Unwanted items for special events like Valentine’s Day, Christmas, Mother’s Day etc may not be returned after the event.

Items which may not be returned for a refund:

  • Magazines
  • Inflated Balloons
  • Costumes
  • Cut Ribbon

To Return a defective item, the product must be :

  • Returned within 1 year of the invoiced date
  • Accompanied by a copy of the invoice

Once we have received your defective product and our Goods Receiving team has confirmed that the product is faulty, a full refund of the price paid will be made.